We can refund in the next cases:
- We can refund all the amount of the payment if you ask for refund in the next 7 business days after the purchase.
- After 7 business days we can refund your payment minus 10% which is the payment gateway fee.
- The entries and packages are valid for 1 year from the purchase day.
- If you can’t use your entry or package for the initial date you wanted, you have time in all that 1 year to use it when you wish changing the booking day.
- The tickets and packages are valid for 1 year starting from the purchase day so we can give refunds only during that 1 year.
There are no refunds in the next cases:
- There will not be made refunds if you already used the ticket and checked in the venue.
- There are no refunds after 1 year of the purchase day even if you did not used your entry or package.
- If you have any problems at the venues/clubs with your package as they give you less services than you paid and you have on your presented voucher, please call us immediately in order to get a solution for your problem in the same moment when you are at the club. We can’t give money returns if you didn’t got some of the services and you did not noticed us about your problem in that moment. Customer Service Phone: +34 698 832 747 24 (this phone is available during the opening time of the clubs we collaborate)